Pandemic Protocols

We love and respect the vulnerable people and health care workers in our communities, and continue to take the following steps out of solidarity.

  • Appropriate face-coverings: While we no longer require masks to be worn in our

    showroom, our staff are happy to don them at your request. We also provide

    complimentary masks if needed.

  • Limited in-person appointments: In-person consultations are limited to an hour (pre-pandemic these appointments often lasted two hours). Follow up virtual appointments are held to finish details and/or finalize orders if needed. Please come to your appointment alone, unless your guest is needed for medical reasons.

  • Virtual fittings: Depending on your needs, we are offering in-person or virtual fittings to assess the fit of your custom garments and begin alterations.

  • Sanitary practices: Buffer time is built into our online booking platform to allow proper time to sanitize and disinfect the space between appointments.

  • Air purification: Our Showroom is equipped with a Levoit HEPA Air Purifier capable of filtering particles 0.1 microns in size, making it effective against airborne viruses and bacteria.

  • Contact-free payment: We are not accepting cash at this time or processing cards in person, clients will be invoiced for their orders allowing them to pay securely online or over the phone

  • Contact-free pick-up or shipping: We are offering contact-free Showroom pick-up or complimentary shipping for completed garments.

  • Suspended browsing hours: Friday & Saturday browsing hours are suspended until further notice, and clients are permitted into our Showroom by appointment only.

  • Working remotely: Our team is supported and equipped to work from home at least 1 day a week to reduce the amount of staff members in the Showroom at any given time.

  • Support: Our team is available by phone or email Tuesday-Saturday 10 am-5 pm to answer any questions or concerns you may have - we are here to help and make this process as smooth as possible!

These measures are part of our continued commitment to the health of our staff, our customers, and our community. Please let us know if you have any questions or concerns. We appreciate your patience and understanding!